Terms of service

Terms and conditions of sale

These terms govern the purchase of products on ferrotecnia.com. By confirming an order you accept them, so they are worth reading first.

If you are buying as a consumer — for yourself, not for your business — Spanish consumer protection law also applies and prevails over anything said here. Where these terms distinguish between consumers and businesses, they say so.

1. Who we are

The shop is run by FERROTECNIA IBERIA, S.L.

• Tax ID (NIF): ES B01284082
• Registered office: Calle Arangutxi, 12 — 01015 Vitoria-Gasteiz (Álava), Spain
• Registered at the Commercial Registry of Álava, volume 883, book 31 of limited companies, sheet VI-6751, entry 1
• Phone: +34 91 993 20 15 and +34 609 206 271
• Email: info@ferrotecnia.com

2. Who can buy

You must be of legal age and have the capacity to enter into a contract. You may buy as an individual or as a business; in the second case, enter your VAT number in the billing details when placing the order.

3. Placing an order, and when the contract is formed

You choose the products, add them to the basket, give your address and payment method and confirm. Before confirming you see the full breakdown — products, taxes and shipping — and you can correct any detail or abandon the process.

The contract is formed when we send you the order confirmation by email. That confirmation sets out what you bought, what you paid and where it is going. If it does not arrive, write to us: it may be a mistyped address or a spam filter.

4. Prices

Prices are shown in euros and include VAT. Shipping costs, where they apply, are calculated by destination and shown at checkout before you confirm, never afterwards.

We may change prices at any time, but a change never affects an order already confirmed: the price that counts is the one shown at checkout when you confirmed it.

5. Payment methods

Card, PayPal, Klarna and the Apple Pay, Google Pay and Shop Pay wallets. Depending on the country, local payment methods also appear. You will see them all at checkout.

Payment is processed by the corresponding payment providers. FERROTECNIA IBERIA, S.L. does not store your full card details.

6. If a product is unavailable

The catalogue holds tens of thousands of references and stock updates automatically, but a product you have already paid for may turn out to be unavailable.

If that happens we tell you as soon as we can and you choose: wait, with whatever date we can give you, or cancel that part of the order. If you cancel, we refund you by the same means of payment, at no cost to you and without your having to chase it.

7. Obvious errors

A catalogue this size contains mistakes. If a price or a specification is manifestly wrong — a professional tool priced at one euro, say — we may cancel the order and refund everything paid, telling you as soon as we notice.

This covers the obvious error, not a sale that simply suits us poorly.

8. Shipping and delivery

We ship with SEUR to mainland Spain and the Balearic Islands and with FedEx to the rest of the world. Shipping to mainland Spain and the Balearic Islands is free, with no minimum order. Rates and delivery times for each zone are in the shipping policy, which forms part of these terms.

We deliver to the address you give us. If nobody is there, the carrier leaves a notice so a new delivery can be arranged.

If you are buying as a consumer, the risk of loss or damage passes to you when you, or someone you designate, physically receives the goods. If the parcel arrives visibly damaged, note it on the carrier's delivery sheet and let us know.

9. Invoice

An invoice is issued with every order and sent to you by email. There is no need to ask for it.

10. Returns: you have 30 days

The law gives you 14 calendar days to withdraw from the purchase without giving a reason. Here you have 30, counted from the day you or a third party you designate receives the order.

How. Write to info@ferrotecnia.com or call us before the deadline. An unambiguous statement of withdrawal is enough; you may use the statutory withdrawal form, but it is not compulsory.

Where to send it. To FERROTECNIA IBERIA, S.L., Calle Arangutxi, 12 — 01015 Vitoria-Gasteiz, Spain. You have 14 calendar days from telling us to send it back. You bear the cost of the return.

When you are refunded. By the same means of payment you used, no later than 14 calendar days from the day we are informed of your decision. We may wait until we receive the goods or until you show us you have sent them, whichever comes first.

Condition of the goods. You may open the item and check what it is and how it works, just as you would in a shop. If you have used it beyond that and it loses value, you are liable for that loss.

What cannot be returned: goods made to your specifications or clearly personalised, and sealed goods which are not suitable for return for hygiene reasons once unsealed.

11. Guarantee

Products carry a three-year legal guarantee from delivery. If within that period the product does not conform, you may ask for it to be repaired or replaced and, where neither applies, for a price reduction or the termination of the contract. You have five years to claim from the moment the defect appears.

We buy from manufacturers and their official distributors, so you also have the manufacturer's commercial guarantee where one is offered, on its own terms. Write to us with the reference and the order number and we handle it for you.

If you buy as a business, the guarantee period is the one set by the applicable commercial legislation, plus the manufacturer's guarantee.

12. Complaints

The first and quickest step is to write to info@ferrotecnia.com or call +34 91 993 20 15. You will be answered by us.

If we cannot reach an agreement, as a consumer you may turn to the consumer information offices of your region, to the Spanish consumer arbitration system, or to the equivalent body in your own country.

13. Personal data

We process your data to handle the order and to meet our legal obligations. The detail — what we collect, what for, who it is shared with and how to exercise your rights — is in the privacy policy.

14. Changes to these terms

We may update them. The version that applies to your order is the one published when you confirmed it.

15. Applicable law and courts

Spanish law applies.

If you are a consumer, any dispute is settled by the courts of your place of residence. If you buy as a business or professional, both parties submit to the courts of Vitoria-Gasteiz.

Last updated: 11 September 2026. This text is a translation of the Spanish original; in the event of any discrepancy, the Spanish version prevails.